Frequently Asked Questions

Q. What is SymBios™ Broadband Service?

Broadband refers to a connection that has capacity to transmit large amount of data at high speed. Presently a connection having download speed of 256 kbps or more is classified as broadband. When connected to the Internet such a connection allows surfing or downloading much faster than a dial-up or any other narrowband connections.

Q. What is FTTH?

FTTH stands for Fiber To The Home. It is a technology that uses OFC to provide a broadband connection. It provides ‘always-on’ Internet connection that is automatically established once the PC and Media Converter are switched on and instant log-in procedure is completed.

Q. What is Fixed Wireless Broadband?

Fixed Wireless Broadband Services refers to a technology that uses Radio Frequency (RF) to provide broadband connection. It also is an ‘always-on’ connection that is automatically established once the PC and Wireless CPE (Client Premise Equipment) are switched on and instant log-in procedure is completed

Q. What is ADSL?

ADSL stands for Asymmetric Digital Subscriber Line. Asymmetric Digital Subscriber Line (ADSL) is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It provides ‘always-on’ Internet connection that is automatically established once the ADSL modem is switched on and instant log-in procedure is completed.

Q. Which mode of connectivity is better, FTTH, ADSL or Wireless?

All the technologies are capable of delivering the right bandwidth at your premises. Each technology has its own advantages.

FTTH is a direct link between our base station and your premises using optical fiber cable all the way. Fixed Wireless connectivity is a direct link between our base station and your premises generally using a client premise equipment mounted on your rooftop. ADSL is a direct link between our base station and your premises using copper cable. Each base station is in turn connected using optical fiber cable to our Network Operations Centre.

Wireless technology is used to minimize downtimes, and requires least cabling at client premises and helps to extend connectivity to places with topographical constraints to lay cables. FTTH/ADSL also requires higher maintenance at both our end and client end to maintain the guaranteed uptime.

SymBios has a mesh network of OFC backhaul and ADSL/Wireless Base Stations. Each Base Station is connected back to back on high bandwidth OFC Network, thereby ensuring committed bandwidth throughput on wireless/ADSL network. This virtually enhances the service level on wireless network to the level of services on FTTH.

Q. What is “always-on” service? Will there be call charges?

‘Always-On’ means that the broadband sets up a permanent connection to the Internet that lets you access the Internet as soon as you switch on the computer and the CPE and do an instant log-in with your user name and password. There will be no separate Internet telephone call charges

Q. What are the benefits of SymBios Broadband?

• Fast downloads

• Always on connection

• Telephone connection not required

• No telephone call charges for internet surfing

• Cost effective way to access Internet

Q. Do I need a separate line for Symbios Broadband Connection?

Yes, for FTTH/ADSL connectivity a separate line is required to be pulled upto your premises. In case of a fixed wireless connection, a separate cable or line is not required to be pulled to your premises. A wireless CPE is installed on your rooftop and a cable is used to connect it to your computer.

Q. Can I use both phone and SymBios Broadband together?

Yes. SymBios Broadband Services does not interfere with telephone line. Conversely, making a phone call while accessing the Internet does not affect the speed of SymBios Broadband connection

Q. What is download / upload?

When the information flows from somewhere e.g. a web-page or a site to your PC you are “downloading”. On the other hand, when you send information e.g. request for a web-page, you are “uploading”.

Q. Why are the download/upload rates different?

This is perfectly fine since we download (browsing, downloading clips, music etc) much more than we upload (a website address, a few clicks etc)

Q. What kind of PC do I need to run SymBios Broadband?

  • Most present day configurations will run FTTH. The following minimum is, however, recommended :
  • • Processor 200 MHz (or better).
  • • Operating System Windows 98SE (or higher).

    • RAM (memory) 32 MB RAM.

    • Free Disk Space 125MB.

    • SVGA monitor CD-ROM Drive.

    • Network Interface Card(NIC) with 10/100 Mbps Ethernet port with RJ45 socket.

Q. How do I connect SymBios Broadband Services?

To connect to SymBios Broadband Services you need a CPE to be installed at your home/business. On your PC you should have a Network Interface Card (LAN Card) installed.

Q. My Friend is a SymBios Subscriber and doesn't have any CPE Installed?

If your premise is within 100 mts range of our PoP (Point of Presence) you don't need CPE to be installed. Instead CAT5e cable will be extended to your premises.

Q. How do I install SymBios Broadband Services?

Once your connection comes through, a technician will visit and complete the installation for you.

Q. What is an IP address ?

When you are connected to the Internet, your PC is allocated an IP (Internet Protocol) address to identify it to the outside world. There are two types of IP addresses, dynamic and static. Dynamic IP changes from session to session while static always remains same.

Q. Can I change from one Broadband data rate to another?

Yes, on payment of requisite charge.

Q. How do I get the connection?

You can register online here. Once you register our customer care will get in touch with you for further processing.

Q. What happens if I shift my SymBios Broadband Connection?

In case you move, SymBios Broadband Connection can be shifted to the new location subject to availability of broadband services in that area and payment of shifting charges.